Tired of decoding polite emails that leave you fuming, but saying nothing?  

If you're a new manager or team lead under 30, chances are you’ve already run into that kind of message: the kind that’s “technically fine” but leaves a knot in your stomach. This short, tactical course shows you how to take back control. You’ll learn how to spot the hidden power plays behind passive-aggressive emails, respond without getting dragged into drama, and lead the conversation to clarity, all without stepping on HR’s toes. At the heart of it is the GRACE Method, a field-tested system built from 27 years of high-stakes leadership mentoring. It’s simple, respectful, and incredibly effective. Inside, you’ll get: * Real-world examples and breakdowns of passive-aggressive email patterns * Step-by-step scripts that protect your boundaries while keeping things professional * Confidence to shift emotional tension into clear action GRACE isn’t about “being nice.” It’s about being clear, calm, and respected.  If you’re ready to stop feeling exhausted after every difficult email, this is your first move.

Curriculum

5 Chapters · 21 Lessons

  1. 1

    Respond to Passive Aggressive Emails Like a Pro

    1. Welcome to G.R.A.C.E Free preview
    2. (Included in full purchase)

      What is Passive Aggressive Comms at Work?

    3. (Included in full purchase)

      Workbook

  2. 2

    Identifying the Patterns of Passive Aggressive Communication

    1. (Included in full purchase)

      Veiled Criticism

    2. (Included in full purchase)

      Undermining Disguised as Help

    3. (Included in full purchase)

      Cultural or Compliance Daggers

    4. (Included in full purchase)

      Escalation Bait

    5. (Included in full purchase)

      Weaponised Delays (or Exclusion)

  3. 3

    G.R.A.C.E. System

    1. (Included in full purchase)

      The G.R.A.C.E. Response Method

    2. (Included in full purchase)

      G - Ground Yourself

    3. (Included in full purchase)

      The 7 Trillion Minute Rule

    4. (Included in full purchase)

      R - Recognise Emotion

    5. (Included in full purchase)

      A - Align the Facts or Message

    6. (Included in full purchase)

      C - Clarify Expectations

    7. (Included in full purchase)

      E - End it Cleanly

    8. (Included in full purchase)

      G.R.A.C.E. in Action

  4. 4

    Practise Exercises

    1. (Included in full purchase)

      Practise Lesson: The Subtle Power Play

    2. (Included in full purchase)

      Practise Lesson: The Vague Criticism

    3. (Included in full purchase)

      Practise Lesson: The I'm Doing All the Work Email

  5. 5

    BONUS Lessons

    1. (Included in full purchase)

      HR Escalation

    2. (Included in full purchase)

      CCing Your Boss

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